How do I proceed with an exchange request?
You can easily exchange any item purchased from our online store within thirty (30) calendar days of delivery.
Fast and uncomplicated
The most straightforward way to your exchange is to place another order in our online store. This way you can be sure that your desired item will reach you in the fastest way possible.
Exchange with return form
Please use the enclosed return form for returns within Germany. Please enter the desired color, size and model number for the exchange on the enclosed return sheet. We will send you the selected exchange item to the delivery address of the previous order. If the newly selected item is no longer available, you will automatically receive a credit note or a transfer in the amount of the purchase price to your credit card account or checking account.
How does the returns process work?
if you are not completely satisfied with an item, please return it to us within 30 days. Upon receipt of the goods, you will immediately receive a credit note or a transfer in the amount of the purchase price to your credit card account or checking account. We not only promise you this - we guarantee it.
In order to achieve a smooth process, please use the return label and the return form enclosed with your order for your return or request them from us again if necessary. The return shipment is free of charge for you within Germany. Please have the post office confirm the delivery of your return. Shipping costs and return costs for foreign deliveries are borne by the buyer. Please feel free to contact us for further information.
Please note that you may only use the delivered goods for the purpose of testing, comparable to trying on in a store. In the event of any further use, we reserve the right to demand reasonable compensation for lost value. The aforementioned restrictions, which result from the listed return modalities, apply in any case only after the expiration of the statutory revocation period. You can of course make full use of your statutory right of revocation in the event of a return.
How much are the return shipping costs?
Return shipping costs from other European countries:
Belgium, Denmark, Estonia, Finland, France, Great Britain, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Czech Republic, Hungary
For return shipping costs from anywhere in the world, please contact our customer service:
Mon-Fri 8.00 – 16.00